FAQ’S

Who is Exhite?

Exhite is a brand name of KRUMS Pty Ltd. KRUMS also has three other associated brands, KRUMS POS - Point of Sale and Merchandising, Kolossal - Signage Solutions and Adblind, all offer a range of innovative and creative products and services that can empower your brand and business. We encourage you to go to their respective sections within the KRUMS website.

Payment Terms/ Invoicing

No payment or purchase order is required on the initial design and artwork draft, this is a complimentary free service.
A deposit of 50% is required on acceptance of design/artwork and before commencement of manufacturing
Remainder 50% is due before products are dispatched from Exhite.

What payment methods do you accept

We accept Visa®, MasterCard®, Amex®, EFT - Direct Deposit as payment methods.

Delivery options/costs

Australia wide - deliveries are available to your business for all metro areas.
International - deliveries are also available, please contact Exhite to confirm details.
To your stand - delivery to the event through the exhibition transport company.
Costs - delivery costs are included in stand quotations.
International - deliveries are also available, please contact Exhite to confirm details.
Set-up services - includes all delivery costs.

Do you offer trading accounts or a COD service?

Unfortunately we do not offer trading accounts, however for ongoing relationships with businesses or organisations, a trading account can be established after two successful transactions.

Installation - Onsite options

Easy DIY set-up/pack-up - includes comprehensive instructions to ensure a smooth DIY set-up/pack-up.
Assisted Set-up - Our professional staff assist you to set-up the stand, this enables you an easy pack-up and self set-up for future exhibitions.
Turn up on the day - Your stand is fully set-up and packed-up by our professional staff, you just turn up on the day with everything ready to go.

Are there any credit card fees?

Absolutely not! Zero fees

Do you store my credit card details?

No. Your credit card details are sent directly to our secure payment gateway. We never see your credit card details and we do not store them in our system. All credit card information is handled via a secure connection using the latest SSL encryption technology and is Level 1 PCI DSS compliant.

What is the turn around time for my order?

Exhite offers a broad range of products and services. For many products, two weeks manufacturing is required after the artwork proof has been signed off by you. For smaller items, like Pullup Banners, normal lead times are 4 days and some products have express services of less than 2 days.
If you are in a bind and need a product or service urgently, please call to confirm lead times, we are here to help.

How can I place an order

There are a number of ways you can place your order:
*Online through our website: www.exhite.com.au
*Email: sales@exhite.com.au
*Call: +61 3 9696 8910
*Live Chat (if online)

What do I do if I am unsure what to order?

Our dedicated team of trade show stand and event specialist are here to help you through the process to make sure that you have a successful trade show or event. Part of the process is to determine what your requirements are, how to represent your business and brand, to delivery positive outcomes, that will make your exhibition or event a success. So give us a call or contact via email, we are here to help.

I've placed my order, what's the next step?

We will deliver your Item or Contact with you for further Process!

Will I receive an artwork proof/design summary before production?

Yes, before any production commences or we require payment, you will receive documentation outlining what you will be receiving, these documents need to be approved by you before we move to the next step.

Pricing

We have listed pricing for many of our products on the website. For multiple purchases, you will see that we offer discounts. If you find a product(s) and are unsure if any further discounts apply, please contact us and we will endeavor to give you an outstanding deal.
For customised stands, a quotation will be supplied detailing all costs.

Security/Privacy - is your payment gateway and my credit card details secure?

Yes. All transactions are processed safely and securely through SecurePay®. No credit card information is ever stored.

Exhite's privacy policy